Smart Troubleshooting

Telstra Assurance is a digital initiative supporting and helping customers diagnose and troubleshoot their network connection issues from the comfort of their own device. Through smart automated tests, a process of elimination and guided, personalised instructions, The Smart Troubleshooting App can assist in getting you back up and running in a matter of minutes. In an attempt to create a seamless omni-channel experience, technology was also created to bridge the gap between the telecommunications assistants and automated processes – putting the power and control back into the customers hand.